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Returns & Refunds
If something is not right, we will make it right.
Returns window
You may request a return within 30 days of delivery for unopened, unused products in their original packaging. For hygiene reasons, opened skincare cannot be returned unless it arrived damaged or faulty.
Damaged or incorrect items
If your order arrives damaged or incorrect, email sales@celaune.com within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund.
How to request a return
Contact us with your order number. We will reply with return instructions. Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item was faulty.